Nobody Left Outside service design checklist: section A—service delivery
| A. Service delivery Aim: design and deliver an easily accessible service that meets the needs of the communities for whom it is intended. Relevance: providers ✓✓ policymakers ✓ | Yes | No | Not relevant/comments |
| Design stage | |||
| A1. Were people from the target community involved in the design of the service? | |||
| Has the design of the service taken into account the: | |||
| A2. Health and social care needs of the community? | |||
| A3. Existing barriers to service access for the community, identified by the community and/or service users? | |||
| A4. Existing barriers identified by healthcare staff in delivering services to the community? | |||
| A5. Existing resources and skills within the community? | |||
| A6. Relevant clinical practice guidelines and/or best practices? | |||
| Services provided | |||
| A7. Does the service provide integrated access (colocated or linked) to the range of health services (including testing, treatment, prevention and supportive care), social services and legal services needed by the community? | |||
| A8. Are the physical and psychological needs of each service user systematically assessed on an individualised basis and in an appropriate manner? | |||
| Accessibility and adaptation | |||
| Is the service made easy to access and use by the community by: | |||
| A9. Providing community-based and/or mobile clinics? | |||
| A10. Having convenient opening hours? | |||
| A11. Providing child-friendly waiting areas? | |||
| A12. Providing physical accessibility for people with reduced mobility? | |||
| A13. Providing accessible sex-segregated or gender-segregated spaces and services that are safe and accessible for trans, non-binary and intersex persons? | |||
| A14. Being provided on an anonymous or confidential basis? | |||
| A15. Not requiring users to provide formal identification to access the service? | |||
| A16. Being free-of-charge to users? | |||
| A17. Providing user-friendly information in plain language on the available health, social and legal services and users’ rights to access these, translated into relevant languages and sufficient for them to make informed choices? | |||
| A18. Being suitably tailored to be sensitive to users’ sexuality, ethnicity, migration status, culture, faith, gender, housing status and lifestyle? | |||
| A19. Allowing users the option to choose which gender of staff member they see? | |||
| A20. Providing trained interpreters for relevant languages during consultations? | |||
| A21. Offering users assistance with completing forms or other documents? | |||
| A22. Being promoted and signposted effectively within the community? | |||
| A23. Providing incentives (eg, financial) for users to use the service? | |||
| A24. Using digital tools with evidence of benefit to help link people to care? | |||
| Peer support | |||
| A25. Does the service use peer care and support by community members? | |||
| A26. Are peer support workers adequately compensated for their services? |