Table 4

Star ratings vs reviews

Star ratingNegative reviewPositive reviewMixed reviewTotal reviews
1Number294310307
% within star rating95.8%1.0%3.3%100.0%
2Number603467
% within star rating89.6%4.5%6.0%100.0%
3Number3241955
% within star rating58.2%7.3%34.5%100.0%
4Number10601888
% within star rating11.4%68.2%20.5%100.0%
5Number857814600
% within star rating1.3%96.3%2.3%100.0%
TotalNumber404648651117
% within star rating36.2%58.0%5.8%100.0%