Table 2

General contextual effects

	Positive verbal/non-verbal communication	Opportunity to share health concerns	Resolution of doubts	Excellent global experience rating
Intraclass correlation (ICC)
Addition of facility RE
Facility level coefficient	0.06	0.05	0.08	0.10
Addition of facility and state RE
Facility level coefficient	0.06	0.06	0.08	0.12
State level coefficient	0.03	0.03	0.03	0.06
Area under curve(AUC)
Single level with covariates	0.56 (0.55–0.56)	0.63 (0.61–0.64)	0.56 (0.55–0.57)	0.54 (0.53–0.55)
Addition of facility RE	0.64 (0.63–0.65)	0.71 (0.70–0.72)	0.67 (0.66–0.68)	0.66 (0.65–0.66)
Addition of facility and state RE	0.64 (0.63–0.65)	0.70 (0.69–0.71)	0.67 (0.66–0.67)	0.65 (0.65–0.66)

RE, random effect.