Table 3

Multilevel logistic regression results: adjusted ORs (AORs) with 95% CI (N=25 745 patients, N=319 facilities, N=32 states)

Individual level variablesPositive verbal/non-verbal communicationOpportunity to share health concernsResolution of doubtsExcellent global experience rating
AOR (95% CI)AOR (95% CI)AOR (95% CI)AOR (95% CI)
Male sex1.18(1.11to1.26)1.06 (0.94 to 1.21)0.98 (0.87 to 1.12)1.07 (0.98 to 1.17)
Age
 18–33 yearsRefRefRefRef
 34–48 years1.08 (0.94 to 1.23)0.83 (0.72 to0.95)0.90 (0.79 to 1.02)1.04 (0.93 to 1.16)
 49–62 years1.16(1.01to1.32)0.83 (0.72 to0.97)0.95 (0.81 to 1.11)1.23(1.10to1.38)
 63–99 years1.30(1.12to1.50)0.82 (0.70 to0.96)0.98 (0.85 to 1.14)1.22(1.07to1.39)
Level of education
 Less than primary schoolRefRefRefRef
 Less than high school0.90 (0.80 to 1.02)1.01 (0.81 to 1.25)1.07 (0.96 to 1.19)1.13(1.01to1.26)
 High school or more0.84 (0.76 to0.94)1.14 (0.92 to 1.41)1.18(1.05to1.34)1.35(1.16to1.57)
Visit type
 CurativeRefRefRefRef
 Preventive1.02 (0.85 to 1.22)0.27 (0.24 to0.30)1.26(1.05to1.50)1.07 (0.88 to 1.30)
 Dental1.37(1.05to1.79)1.09 (0.73 to 1.64)1.22 (0.89 to 1.68)1.21 (0.91 to 1.62)
Reason for visit
 Diseases of the circulatory systemRefRefRefRef
 Endocrine, nutritional and metabolic diseases1.02 (0.88 to 1.18)1.01 (0.82 to 1.24)0.88 (0.73 to 1.06)0.95 (0.83 to 1.09)
 Other0.89 (0.75 to 1.04).87 (0.72 to 1.05)0.69 (0.57 to0.83)0.95 (0.81 to 1.12)
 Diseases of the respiratory system0.94 (0.82 to 1.08)1.16 (0.84 to 1.61).96 (0.76 to 1.23)0.95 (0.82 to 1.09)
 Factors influencing health status and contact with health services1.12 (0.90 to 1.38)0.38 (0.30 to0.49)1.03 (0.82 to 1.30)1.14 (0.93 to 1.39)
 Pregnancy, childbirth and the puerperium1.30(1.02to1.67)0.93 (0.73 to 1.20)0.89 (0.71 to 1.10)1.08 (0.88 to 1.34)
 Diseases of the musculoskeletal system and connective tissue0.82 (0.66 to 1.02)0.82 (0.65 to 1.03)0.74 (0.57 to0.97)1.01 (0.89 to 1.20)
 Diseases of the digestive system0.88 (0.73 to 1.06)0.86 (0.64 to 1.14)0.75 (0.55 to 1.03)0.86 (0.72 to 1.03)
 Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified0.89 (0.71 to 1.11)0.88 (0.67 to 1.17)0.58 (0.48 to0.72)1.04 (0.87 to 1.25)
 Injury, poisoning and certain other consequences of external causes0.88 (0.73 to 1.06)0.62(0.50to0.77)0.70 (0.52 to0.95)0.90 (0.74 to 1.09)
Facility level variablesAOR (95% CI) IORAOR (95% CI) IORAOR (95% CI) IORAOR (95% CI) IOR
Number of consultation rooms
 AOR1.65 (0.88 to 3.36)0.93 (0.37 to 2.34)0.85 (0.41 to 1.74)1.04 (0.51 to 2.10)
 IOR0.92 to 2.950.50 to 1.720.45 to 1.600.43 to 2.49
Presence of:
 Diabetes programme
 AOR1.02 (0.88 to 1.19)1.08 (0.81 to 1.45)1.11 (0.92 to 1.36)0.99 (0.82 to 1.19)
 IOR0.57 to 1.830.59 to 2.000.59 to 2.100.41 to 2.38
 Nutritionist
 AOR1.00 (0.84 to 1.19)1.07 (0.83 to 1.40)0.95 (0.73 to 1.25)1.10 (0.89 to 1.35)
 IOR0.56 to 1.560.58 to 1.990.51 to 1.790.46 to 2.63
 Nurses room
 AOR0.87 (0.69 to 1.10)0.97 (0.67 to 1.40)0.98 (0.72 to 1.33)0.92 (0.79 to 1.08)
 IOR0.49 to 1.560.52 to 1.790.52 to 1.840.38 to 2.21
Patient population size
 AOR0.32 (0.13 to0.74)0.43 (0.21 to0.90)0.48 (0.25 to0.93)1.19 (0.48 to 2.91)
 IOR0.18 to 0.560.23 to 0.800.26 to 0.900.49 to 2.85
State levelvariable
Percent poverty in state (minimum=20%; vs maximum=76%)
 AOR1.12 (0.69 to 1.82)0.82 (0.50 to 1.35)0.48 (0.50 to 1.67)0.74 (0.42 to 1.30)
 IOR0.62 to 2.020.46 to 1.470.42 to 1.970.33 to 1.67
  • AOR, adjusted OR; IOR, interval OR.