Participants’ perceptions of COC
| Perception | ||||||||||
| Very low | Low | High | Very high | ‘I don’t know’ | ||||||
| % | CI | % | CI | % | CI | % | CI | % | CI | |
| Informational continuity | 8.8 | 6.3 to 11.2 | 15.6 | 12.4 to 18.8 | 30.2 | 26.2 to 34.3 | 38.9 | 34.7 to 43.2 | 6.5 | 4.3 to 8.7 |
| Management continuity | ||||||||||
| Care coherence | 7.9 | 5.5 to 10.2 | 11.3 | 8.6 to 14.1 | 35.2 | 31 to 39.4 | 33.5 | 29.3 to 37.6 | 12.1 | 9.3 to 15 |
| Accessibility between levels | 12.2 | 9.4 to 15.1 | 9.9 | 7.3 to 12.6 | 27.5 | 23.5 to 31.4 | 42.7 | 38.3 to 47 | 7.7 | 5.4 to 10.1 |
| Relational continuity | ||||||||||
| Patient–PCP relationship | 1.4 | 0.4 to 2.4 | 4.5 | 2.7 to 6.3 | 22.7 | 19 to 26.4 | 70.5 | 66.5 to 74.5 | 0.9 | 0.1 to 1.8 |
| Patient–emergency physician relationship | 2.2 | 0.9 to 3.5 | 11 | 8.2 to 13.7 | 39.5 | 35.2 to 43.8 | 43.9 | 39.5 to 48.2 | 3.4 | 1.8 to 5 |
| Overall COC | 5.5 | 3.5 to 7.5 | 9.8 | 7.2 to 12.4 | 31.2 | 27.1 to 35.2 | 47.7 | 43.3 to 52.1 | 5.8 | 3.7 to 7.8 |
COC, continuity of care; PCP, primary care physician.