Table 5
Proportion of patients with low perceptions of COC in relation to organisational factors
| Patients with low perception of COC per hospital/ED | ||||||||
| ED 1 Dinant | ED 2 Ottignies | ED 3 Charleroi | ED 4 Brussels | ED 5 Brussels | Total | P value | ||
| n=100 | n=100 | n=101 | n=100 | n=100 | n=501 | |||
| Informational | After being to the ED, my PCP discusses the visit with me. | 21.4 | 19.8 | 6.9 | 32 | 22 | 20.4 | <0001 |
| My PCP is aware of the instructions given to me by the EP (…) | 14 | 20 | 14.5 | 35.8 | 35 | 24.5 | <0001 | |
| The EP is aware of the instructions given to me by my PCP (…) | 14.1 | 24.7 | 29.4 | 43.3 | 30.6 | 28.7 | <0001 | |
| Overall informational continuity, median (P25–P75) | 12 (11–15) | 13 (12–15) | 14 (12–15) | 12 (9–14) | 12 (10–14) | 13 (10–15) | <0001 | |
| Care coherence | My PCP and the EP communicate with each other concerning my case. | 17.7 | 25.5 | 37.3 | 47.5 | 51.2 | 36.3 | <0001 |
| The EP agrees with the instructions given to me by my PCP. | 11.2 | 5 | 9.5 | 20.7 | 4.1 | 10.2 | 0.001 | |
| The EP repeats the tests which my PCP has already done (…) | 76.8 | 61 | 63 | 55.2 | 51.5 | 61.4 | 0.004 | |
| The EP gives me the first treatment that he has prescribed to me. | 5.4 | 11.6 | 16.1 | 11.3 | 20.6 | 13.1 | 0.029 | |
| Overall management continuity: care coherence, median (P25–P75) | 21 (20–23) | 22 (21–24) | 22 (19–24) | 22 (19–24) | 21 (20–23) | 22 (20–24) | NS | |
| Accessibility | My PCP informs the EP of my arrival to the ED if necessary. | 28.2 | 40.5 | 36.3 | 55.3 | 55.2 | 43.6 | <0.001 |
| Overall management continuity: accessibility between levels median (P25–P75) | 13 (12–14) | 13 (11–14) | 12 (11–14) | 12 (10–13) | 12 (11–13) | 12 (11–14) | <0.001 | |
| Relational continuity | I believe that the EP cares about me. | 7.1 | 9.8 | 23.3 | 17.5 | 11 | 13.6 | 0.008 |
| I feel comfortable consulting the EP about my doubts or health problems. | 11.3 | 16.8 | 44.3 | 21.4 | 15 | 21.8 | <0.001 | |
| The information the EP gives me is sufficient. | 13.3 | 8.5 | 27.3 | 17 | 16 | 16.5 | 0.009 | |
| Overall relational continuity: patient–EP relationship, median (P25–P75) | 24 (21–28) | 23 (21–27) | 21 (18–24) | 23 (20–27) | 25 (21–28) | 23 (20–27) | <0.001 | |
indicates proportions that are significantly lower; indicates proportions that are significantly higher; (…) means the question continued.COC, continuity of care; ED, emergency department; EP, emergency physician; NS, not significant.
