Table 3

Retained items rephrasing

PMOS-44 itemPMOS-30 item
Sometimes there was no one available to deal with aspects of my careThere was always someone available to deal with every aspect of my care
Staff did not work together as a team hereStaff worked together as a team here
The drugs I have been prescribed were always available in the hospitalMy medicines were always available
A doctor changed my plan of care and other staff did not know about itStaff did not always know when a doctor changed my plan of care
Staff gave me different information about my careStaff gave me conflicting information about my care
I have needed treatment and there was no one available who was trained to do itWhen I needed treatment, there was always someone available who was trained to do it
Equipment and supplies were not always available when needed (eg, hoists, bed pans, drugs)Equipment and supplies were always available when needed (eg, hoists, bed pans, walking aids, dressings)
I was on a ward that was not able to deal with my treatment needsThe ward was able to deal with all my treatment needs
After a shift change, staff did not appear to know important information about my careAfter shift changes, staff knew important information about my care
It was clear who was in charge of the staffIt was clear who was in charge of the ward staff
I always knew which nurse was responsible for my careI always knew which nurse or nurses were responsible for my care
On at least one occasion, a member of staff was not able to use the necessary equipmentStaff were always able to use the necessary equipment
On at least one occasion, a member of staff was not able to carry out a task that they should have been able to doStaff were always able to carry out tasks that they should be able to do
My treatment/ procedure/operation did not always happen on timeMy treatment/procedure/operation always happened on time