Domain, number of items | Items | Cronbach’s alpha | Average inter-item correlation* |
Dignity and respect (not linked to any domains), 1 | I was always treated with dignity and respect | N/A | N/A |
Domain 1. Communication and teamworking, 5 | I got answers to all the questions I had about my care | .753 | .383 |
I always felt staff listened to me about my concerns | |||
There was always someone available to deal with every aspect of my care | |||
I felt that the attitude of staff towards me was poor (R) | |||
Staff worked together as a team here | |||
Domain 2. Organisation and care planning, 4 | My medicines were always available | .521 | .220 |
Staff didn’t always know when a doctor changed my plan of care (R) | |||
Staff gave me conflicting information about my care (R) | |||
When I needed treatment there was always someone available who was trained to do it | |||
Domain 3. Access to resources, 3 | Staff/patients waited a long time for porters to arrive (R) | .401 | .183 |
Staff seemed to struggle to get help when they needed it (R) | |||
Equipment and supplies were always available when needed (eg, hoists, bed pans, walking aids, dressings) | |||
Domain 4. Ward type and layout, 7 | Staff were prompt in answering my buzzer | .589 | .171 |
The ward was able to deal with all my treatment needs | |||
Lack of space made it difficult for staff to do their jobs (R) | |||
The following aspects of the ward made it uncomfortable for me: Noise levels (R) | |||
The following aspects of the ward made it uncomfortable for me: Lighting levels (R) | |||
The following aspects of the ward made it uncomfortable for me: Temperature (R) | |||
The following aspects of the ward made it uncomfortable for me: Poor cleanliness (R) | |||
Domain 5. Information flow, 2 | Information about me that my healthcare team needed was always available (eg, drug charts, medical notes, test results) | N/A | .341* |
After shift changes staff knew important information about my care | |||
Domain 6. Staff roles and responsibilities, 4 | I knew what the different roles of the people caring for me were | .613 | .292 |
It was clear who was in charge of the ward staff | |||
I knew which consultant was in charge of my care | |||
I always knew which nurse or nurses were responsible for my care | |||
Domain 7. Staff training, 2 | Staff were always able to use the necessary equipment | N/A | .423* |
Staff were always able to carry out tasks that they should be able to do | |||
Domain 8. Delays, 2 | There were enough staff on the ward to get things done on time | N/A | .238* |
My treatment/ procedure/ operation always happened on time |
Notes: (R) indicates item to be reverse coded so higher scores=safer care.
*Inter-item correlation reported for domains with two items.
N/A, not applicable.