Table 4

PMOS-30 internal reliability domain scores

Domain, number of items Items Cronbach’s alpha Average inter-item correlation*
Dignity and respect (not linked to any domains), 1I was always treated with dignity and respectN/AN/A
Domain 1. Communication and teamworking, 5I got answers to all the questions I had about my care.753.383
I always felt staff listened to me about my concerns
There was always someone available to deal with every aspect of my care
I felt that the attitude of staff towards me was poor (R)
Staff worked together as a team here
Domain 2. Organisation and care planning, 4My medicines were always available.521.220
Staff didn’t always know when a doctor changed my plan of care (R)
Staff gave me conflicting information about my care (R)
When I needed treatment there was always someone available who was trained to do it
Domain 3. Access to resources, 3Staff/patients waited a long time for porters to arrive (R).401.183
Staff seemed to struggle to get help when they needed it (R)
Equipment and supplies were always available when needed (eg, hoists, bed pans, walking aids, dressings)
Domain 4. Ward type and layout, 7Staff were prompt in answering my buzzer.589.171
The ward was able to deal with all my treatment needs
Lack of space made it difficult for staff to do their jobs (R)
The following aspects of the ward made it uncomfortable for me: Noise levels (R)
The following aspects of the ward made it uncomfortable for me: Lighting levels (R)
The following aspects of the ward made it uncomfortable for me: Temperature (R)
The following aspects of the ward made it uncomfortable for me: Poor cleanliness (R)
Domain 5. Information flow, 2Information about me that my healthcare team needed was always available (eg, drug charts, medical notes, test results)N/A.341*
After shift changes staff knew important information about my care
Domain 6. Staff roles and responsibilities, 4I knew what the different roles of the people caring for me were.613.292
It was clear who was in charge of the ward staff
I knew which consultant was in charge of my care
I always knew which nurse or nurses were responsible for my care
Domain 7. Staff training, 2Staff were always able to use the necessary equipmentN/A.423*
Staff were always able to carry out tasks that they should be able to do
Domain 8. Delays, 2There were enough staff on the ward to get things done on timeN/A.238*
My treatment/ procedure/ operation always happened on time
  • Notes: (R) indicates item to be reverse coded so higher scores=safer care.

  • *Inter-item correlation reported for domains with two items.

  • N/A, not applicable.