Table 2

Intrareliability and inter-reliability (n=4) using 134 healthcare compensation claim letters from the DPCA

HCAT problem categories	Intrareliability			Inter-reliability
HCAT problem categories	Agreement	Gwet’s AC	95% CI	Agreement	Gwet’s AC	95% CI
Clinical problems	0.95	0.94	0.89 to 0.99	0.90	0.88	0.84 to 0.93
Quality	0.73	0.55	0.40 to 0.70	0.74	0.64	0.56 to 0.73
Safety	0.84	0.76	0.65 to 0.87	0.75	0.61	0.51 to 0.70
Management problems	0.94	0.93	0.88 to 0.98	0.78	0.68	0.60 to 0.77
Environment	0.99	0.99	0.98 to 1.00	0.93	0.93	0.89 to 0.96
Institutional processes	0.94	0.93	0.88 to 0.98	0.80	0.72	0.64 to 0.81
Relationship problems	0.93	0.91	0.84 to 0.97	0.80	0.71	0.62 to 0.80
Listening	0.95	0.94	0.89 to 0.99	0.86	0.81	0.75 to 0.88
Communication	0.98	0.98	0.95 to 1.00	0.93	0.92	0.87 to 0.96
Respect and patients’ rights	0.97	0.97	0.94 to 1.00	0.97	0.97	0.94 to 0.99
Stage of care
Admissions	0.97	0.97	0.94 to 1.00	0.94	0.93	0.90 to 0.97
Examination and diagnosis	0.83	0.70	0.58 to 0.82	0.80	0.68	0.59 to 0.77
Care on ward	0.99	0.99	0.98 to 1.00	0.94	0.93	0.89 to 0.97
Operation or procedure	0.78	0.62	0.48 to 0.76	0.74	0.55	0.45 to 0.66
Discharge/transfers	0.99	0.98	0.96 to 1.00	0.89	0.88	0.83 to 0.93
Other stage	0.96	0.96	0.92 to 1.00	0.88	0.86	0.81 to 0.92
Complainant
Family member	0.98	0.97	0.94 to 1.00	0.95	0.94	0.90 to 0.98
Patient	0.90	0.85	0.77 to 0.94	0.85	0.77	0.70 to 0.85
Complainant unspecified	0.92	0.90	0.84 to 0.96	0.84	0.80	0.74 to 0.87
Patient gender
Female	0.96	0.93	0.86 to 0.99	0.94	0.87	0.81 to 0.93
Male	0.96	0.91	0.84 to 0.98	0.93	0.85	0.79 to 0.92
Gender unspecified	0.96	0.96	0.92 to 1.00	0.94	0.93	0.90 to 0.97
Complained about
Administrative staff	0.96	0.96	0.92 to 1.00	0.99	0.99	0.98 to 1.00
Medical staff	0.88	0.81	0.71 to 0.90	0.79	0.65	0.56 to 0.75
Nursing staff	0.99	0.99	0.98 to 1.00	0.97	0.96	0.94 to 0.99
Staff unspecified	0.88	0.80	0.70 to 0.90	0.80	0.66	0.57 to 0.76
Harm level*		0.40	0.01 to 0.58		0.19	0.09 ot 0.29

*Intraclass correlations coefficient.
DPCA, Danish Patient Compensation Association; HCAT, Healthcare Complaints Analysis Tool.