Quality
| | | | | | |
Neglect—hygiene and personal care | | No ratings | | | No ratings | |
Neglect—nourishment and hydration | | No ratings | | | No ratings | |
Neglect—general | 0.75 | 0.66 | 0.54 to 0.78 | 0.84 | 0.81 | 0.75 to 0.87 |
Rough handling and discomfort | 0.99 | 0.99 | 0.98 to 1.00 | 0.99 | 0.99 | 0.97 to 1.00 |
Examination and monitoring | 0.85 | 0.74 | 0.63 to 0.85 | 0.69 | 0.41 | 0.30 to 0.51 |
Making and following care plans | 0.99 | 0.98 | 0.96 to 1.00 | 0.98 | 0.98 | 0.96 to 1.00 |
Outcomes and side effects | 0.45 | −0.08 | −0.26 to 0.09 | 0.59 | 0.33 | 0.22 to 0.43 |
Other | | No ratings | | 1.00 | 1.00 | 0.99 to 1.00 |
Safety
| | | | | | |
Error—diagnosis | 0.83 | 0.67 | 0.54 to 0.80 | 0.76 | 0.53 | 0.44 to 0.63 |
Error—medication | 0.99 | 0.99 | 0.98 to 1.00 | 0.99 | 0.99 | 0.97 to 1.00 |
Error—general | 0.85 | 0.82 | 0.73 to 0.90 | 0.74 | 0.63 | 0.54 to 0.72 |
Failure to respond | | No ratings | | | No ratings | |
Clinician skills | 0.88 | 0.84 | 0.76 to 0.92 | 0.86 | 0.83 | 0.77 to 0.89 |
Teamwork | 0.98 | 0.98 | 0.95 to 1.00 | 0.98 | 0.98 | 0.95 to 1.00 |
Other | | No ratings | | 0.97 | 0.97 | 0.95 to 0.99 |
Environment
| | | | | | |
Accommodation | 0.99 | 0.99 | 0.98 to 1.00 | 1.00 | 1.00 | 0.99 to 1.00 |
Preparedness | | No ratings | | | No ratings | |
Ward cleanliness | | No ratings | | | No ratings | |
Equipment | 1.00 | 1.00 | 1.00 to 1.00 | 0.98 | 0.98 | 0.97 to 1.00 |
Staffing | | No ratings | | 0.95 | 0.95 | 0.92 to 0.98 |
Security | | No ratings | | | No ratings | |
Other | | No ratings | | 1.00 | 1.00 | 0.99 to 1.00 |
Institutional
p
rocesses
| | | | | | |
Delay—access | 0.96 | 0.96 | 0.93 to 1.00 | 0.90 | 0.88 | 0.84 to 0.93 |
Delay—procedure | 0.94 | 0.94 | 0.89 to 0.98 | 0.87 | 0.85 | 0.80 to 0.90 |
Delay—general | 0.99 | 0.99 | 0.98 to 1.00 | 0.98 | 0.98 | 0.96 to 1.00 |
Bureaucracy | 0.99 | 0.98 | 0.96 to 1.00 | 0.96 | 0.95 | 0.93 to 0.98 |
Visiting | | No ratings | | 0.99 | 0.99 | 0.98 to 1.00 |
Documentation | 0.99 | 0.98 | 0.96 to 1.00 | 0.99 | 0.99 | 0.98 to 1.00 |
Other | | No ratings | | 0.99 | 0.99 | 0.98 to 1.00 |
Listening
| | | | | | |
Ignoring patients | 0.95 | 0.94 | 0.90 to 0.99 | 0.90 | 0.89 | 0.85 to 0.94 |
Dismissing patients | 0.92 | 0.91 | 0.85 to 0.97 | 0.88 | 0.86 | 0.80 to 0.92 |
Token listening | | No ratings | | 0.99 | 0.99 | 0.98 to 1.00 |
Other | | No ratings | | | No ratings | |
Communication
| | | | | | |
Delayed communication | 1.00 | 1.00 | 1.00 to 1.00 | 0.99 | 0.99 | 0.98 to 1.00 |
Incorrect communication | | No ratings | | 0.95 | 0.95 | 0.92 to 0.98 |
Absent communication | 0.98 | 0.98 | 0.95 to 1.00 | 0.96 | 0.95 | 0.92 to 0.98 |
Other | | No ratings | | | No ratings | |
Respect and
patient
rights
| | | | | | |
Disrespect | 0.97 | 0.97 | 0.94 to 1.00 | 0.97 | 0.97 | 0.95 to 0.99 |
Confidentiality | | No ratings | | | No ratings | |
Rights | | No ratings | | 0.99 | 0.99 | 0.98 to 1.00 |
Consent | | No ratings | | | No ratings | |
Privacy | | No ratings | | | No ratings | |
Other | | No ratings | | | No ratings | |