The distribution of the individual assessors’ coding of the problem categories
| Assessor 1 | Assessor 2 | Assessor 3 | Assessor 4 | ||
| Round A | Round B | ||||
| Quality | 110 | 87 | 89 | 128 | 135 |
| Safety | 99 | 109 | 86 | 117 | 109 |
| Environment | 2 | 1 | 5 | 14 | 1 |
| Institutional processes | 7 | 11 | 25 | 26 | 32 |
| Listening | 8 | 13 | 19 | 18 | 31 |
| Communication | 3 | 6 | 11 | 5 | 13 |
| Respect | 4 | 2 | 2 | 1 | 4 |
| Not applicable | 13 | 7 | 18 | 15 | 12 |
| Total | 246 | 236 | 255 | 324 | 337 |