NHSDW call variable | N of calls made by each subgroup | % of calls made by each subgroup |
Call type | ||
For advice | 281 223 | 68.7 |
For information only | 128 388 | 31.3 |
Day on which call occurred | ||
Sunday | 66 297 | 16.2 |
Monday | 61 502 | 15.0 |
Tuesday | 56 341 | 13.8 |
Wednesday | 55 863 | 13.6 |
Thursday | 55 488 | 13.5 |
Friday | 52 836 | 12.9 |
Saturday | 61 284 | 15.0 |
Relationship of caller to patient | ||
Self | 237 356 | 58.0 |
Surrogate | 172 064 | 42.0 |
Not recorded | 191 | <0.1 |
Gender | ||
Male | 155 279 | 38.0 |
Female | 253 843 | 62.0 |
Not recorded | 489 | 0.12 |
Ethnicity | ||
White background | 180 308 | 44.0 |
Any other background | 3929 | 1.0 |
Not recorded (mainly before July 2003) | 225 374 | 55.0 |
Symptom (from ICPC-2) | ||
Digestive | 67 190 | 16.4 |
General and unspecified | 32 262 | 7.9 |
Skin | 30 304 | 7.4 |
Musculoskeletal | 27 982 | 6.8 |
Respiratory | 27 325 | 6.7 |
Neurological | 21 260 | 5.2 |
Female genital | 6929 | 1.7 |
Eye | 6390 | 1.6 |
Ear | 6410 | 1.6 |
Psychological | 6106 | 1.5 |
Urological | 5964 | 1.5 |
Pregnancy and childbearing | 4266 | 1.0 |
Cardiovascular | 2620 | 0.6 |
Male genital | 2387 | 0.6 |
Not recorded (mainly information calls) | 162 216 | 39.6 |
Advice given | ||
999 or ambulance | 12 791 | 3.1 |
ED or other hospital | 29 865 | 7.3 |
Emergency GP or dentist | 89 902 | 21.9 |
Other GP or dentist | 82 149 | 20.1 |
Other | 27 131 | 6.6 |
Self-care | 154 584 | 37.7 |
Not assessed | 13 189 | 3.2 |
Deprivation (from WIMD) | ||
Least deprived fifth | 83 071 | 20.3 |
Second least deprived fifth | 64 652 | 15.8 |
Third least deprived fifth | 74 167 | 18.1 |
Fourth least deprived fifth | 85 024 | 20.8 |
Most deprived | 102 697 | 25.1 |
ED, emergency department; GP, general practitioner; ICPC-2, International Classification of Primary Care-2; NHSDW, National Health Service Direct Wales; WIMD, Welsh Index of Multiple Deprivation.