Table 1

The four themes identified from interviews with quotations from experts and older adults in study 1

ThemeExample quotes
InteractionsExperts (quotes 1 and 2)
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Older Adults (quotes 3 and 4)
  • “I liked that you can respond to it. One of the most important things to me is that you are responding to the robot and you don’t actually have to touch the screen all the time.”

  • “I think it would be very important to have a New Zealand voice. Could be quite disorienting for people to have to interpret an accent, depending on the progression of the condition.”

  • “If they were serious, I don’t think they would be able to follow that. Truthfully anyway. They might just push a button in the hopes something would happen.”

  • “I think he could speak more clearly. Some of the consonants I found difficult to understand.”

BenefitsExperts (quotes 1 and 2)
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Older Adults (quotes 3 and 4)
  • “All you have to do is call out help and the robot will come. I think that is very clever. In fact, the whole robot scenarios are very clever.”

  • “It is one of the things that will be helpful to keep people in their homes is making sure it is safe enough. So, I do think it is a task for the robot.”

  • “I think to remind you to exercise is very good. Otherwise you will sit there and get stagnant.”

  • “It would give them a regularity that would take a huge amount of anxiety away at the beginning of each day.”

The robotExperts (quotes 1 and 2)
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Older Adults (quotes 3 and 4)
  • “The arms are distracting. It would be really important to see what a person with dementia would do with it, what grab them?”

  • “I wonder about those big eyes; it might be a bit scary for an old person.”

  • “I haven’t noticed the arms of the robot before. It was wonderful that I felt it was interacting.”

  • “Make it more human. It’s very casual because the person could put old clothing on top, that’s fine.”

Improve functionalityExperts (quotes 1 and 2)
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Older Adults (quotes 3-5)
  • “The questions are too long and one after the other means you don’t have the time to think or respond well.”

  • “Also, remind people to wash, get cleaned up and ready for breakfast and this kind of thing. Sometimes for dementia people, they forget to do all these kinds of things.”

  • “If they can put in the items they need, it would be more useful and customisable. There are different needs for different people.”

  • “Could it make some music and make it more homely, some background music when it is not giving the orders.”

  • “Well I think they would have to be tried to know. Yes, because there’s all grades of dementia as well isn’t there. And some would need more help than others.”