Table 1

Components of the quality of care tool and the information sources used to generate content

Tool sections (point at which recorded)Components of the toolSource of data for component, item and score generation
Before setting outContents of CHW bagInteraction with district managers
Just before and on entry to a householdVisit planningObservations of CHW undertaking household visits during exploratory study
CHW communication skills including attention to confidentialitySouth African national training manuals* for CHW32 33;
Published frameworks and tools for assessing health professional communication skills
During household visitHouseholder conditions and messages and actions expected of CHWInteraction with district managers;
South African national training manuals* for CHW32 33
CHW communication skills including attention to confidentialitySouth African national training manuals* for CHW32 33;
Published frameworks and tools for assessing health professional skills
After leaving the householdFactors that would prevent a CHW delivering good quality careObservations of CHW undertaking household visits
CHW communication skills including attention to confidentialitySouth African national training manuals* for CHW32 33;
Published frameworks and tools for assessing health professional communication skills
  • *Used for training of CHW in the study health district; Phase 1 and Phase 2 training both comprise 10 days classroom-based plus observed and assessed household visits.

  • CHW, community health worker.