Crude, adjusted and full model adjusted ORs with 95% CIs for characteristics attach to the call for repeated calls <48 hours (N=464) compared with one-time calls (N=11 131) to the telephone triage
| One-time callers (N=11 131) | Repeat callers (N=464) | Crude OR (95% CI) | Adjusted OR (95% CI) * | Mutually adjusted OR (95% CI)† | |
| Call time, n (%) | |||||
| Workday | 6777 (60.88) | 275 (59.27) | 1 | 1 | 1 |
| Weekend | 4354 (39.12) | 189 (40.73) | 1.07 (0.88 to 1.29) | 1.05 (0.87 to 1.27) | 1.09 (0.89 to 1.32) |
| Caller, n (%) | |||||
| Patient | 4481 (40.26) | 210 (45.26) | 1 | 1 | 1 |
| Close relative | 6650 (59.74) | 254 (54.74) | 0.82 (0.67 to 0.98) | 0.79 (0.64 to 1.00) | 0.75 (0.59 to 0.94) |
*Adjusted for age and sex.
†Adjusted for age, sex, ethnicity, income, call time, caller, degree of worry, self-rated health and Charlson comorbidity score.