Table 2

Crude, adjusted and full model adjusted ORs with 95% CIs for sociodemographic characteristics for repeated calls <48 hours (N=464) compared with one-time calls (N=11 131) to the telephone triage

One-time callers
(N=11 131)
Repeat callers
(N=464)
Crude OR (95% CI)Adjusted OR (95% CI) *Mutually adjusted OR (95% CI)†
Ethnicity, n (%)
 Natives9488 (82.24)380 (82.24)111
 Immigrants833 (7.22)47 (10.17)1.41 (1.03 to 1.93)1.40 (1.02 to 1.93)1.34 (0.96 to 1.86)
 Descendants of immigrants754 (6.54)35 (7.57)1.16 (0.81 to 1.65)1.27 (0.89 to 1.82)1.14 (0.79 to 1.65)
Annual household income, n (%)
 Very low3151 (28.31)156 (33.62)111
 Low3139 (28.20)147 (31.68)0.95 (0.75 to 1.19)0.82 (0.64 to 1.06)0.81 (0.63 to 1.05)
 Middle3198 (28.73)110 (23.71)0.69 (0.54 to 0.89)1.03 (0.80 to 1.33)0.71 (0.54 to 0.92)
 High1643 (14.76)51 (10.99)0.63 (0.46 to 0.87)0.65 (0.46 to 0.91)0.68 (0.48 to 0.96)
  • *Adjusted for age and sex.

  • †Adjusted for age, sex, ethnicity, income, call time, caller, degree of worry, self-rated health and Charlson comorbidity score.