Table 1

Sample characteristics (n=614)

Overall (n=614)Maintainers (n=359)Intenders (n=255)Difference between maintainers and intenders
N (%)N (%)N (%)χ2 (df), P value
Age (years)14.16 (3), <0.001
 25–34192 (31.3)103 (28.7)89 (34.9)
 35–44183 (29.8)95 (26.5)88 (34.5)
 45–54137 (22.3)88 (24.5)49 (19.2)
 55–64102 (16.6)73 (20.3)29 (11.4)
Ethnicity0.10 (1), 0.76
 Any white547 (89.1)321 (89.4)226 (88.6)
 All other groups67 (10.9)38 (10.6)29 (11.4)
Education level2.12 (4), 0.71
 GCSE or below180 (29.3)108 (30.1)72 (28.2)
 A level or equivalent71 (11.6)45 (12.5)26 (10.2)
 College qualification115 (18.7)62 (17.3)53 (20.8)
 Degree or higher213 (34.7)125 (34.8)88 (34.5)
 Other35 (5.7)19 (5.3)16 (6.3)
Employment status3.19 (2), 0.20
 Employed (full-time/part-time)392 (63.8)234 (65.2)158 (62.0)
 Unemployed182 (29.6)98 (27.3)84 (32.9)
 Other (studying/retired)40 (6.5)27 (7.5)13 (5.1)
Marital status2.89 (2), 0.24
 Single129 (21.0)67 (18.7)62 (24.3)
 Married/living as married413 (67.3)249 (69.4)164 (64.3)
 Widowed/divorced/separated72 (11.7)43 (12.0)29 (11.4)
Parent/carer role0.62 (0.45), 0.43
 Yes387 (63.0)221 (61.6)166 (65.1)
 No222 (36.2)134 (37.3)88 (34.5)
Social status7.93 (4), 0.09
 AB (highest)134 (21.8)90 (25.1)44 (17.3)
 C1157 (25.6)88 (24.5)69 (27.1)
 C2142 (23.1)84 (23.4)58 (22.7)
 D93 (15.1)54 (15.0)39 (15.3)
 E (lowest)88 (14.3)43 (12.0)45 (17.6)
Booking history (yes/no)
 Phoned the practice545 (88.8)316 (88.0)229 (89.8)0.47 (1), 0.49
 At reception (in person)240 (39.1)145 (40.4)95 (37.3)0.62 (1), 0.43
 24 hours automated service23 (3.7)14 (3.9)9 (3.5)0.06 (1), 0.81
 Text-message7 (1.1)4 (1.1)3 (1.2)0.01 (1), 0.94
 Website85 (13.8)60 (16.7)25 (9.8)5.97 (1), <0.05
 Smartphone app23 (3.7)15 (4.2)8 (3.1)0.45 (1), 0.50
Phone ownership0.72 (2), 0.70
 Smartphone533 (86.8)315 (87.7)218 (85.5)
 Non-smartphone mobile67 (10.9)36 (10.0)31 (12.2)
 No phone14 (2.3)8 (2.2)6 (2.4)
  • GP, general practitioner.