Table 2

Practical barriers to appointment booking and booking characteristics considered to be important (n=614)

All
(n=614)
‘Maintainers’
(n=359)
‘Intenders’
(n=255)
OR for being an ‘intender’ (95% CI)
N (%)N (%)N (%)
Practical barriers to booking screening (% agree/strongly agree)
 It is (not) easy for me to find time to read a letter like this25 (4.1)15 (4.2)10 (3.9)0.94 (0.41 to 2.12)
 I might forget to book an appointment after reading this letter187 (30.5)76 (21.2)111 (43.5)2.87 (2.01 to 4.09)**
 It is difficult for me to call my GP practice during their opening hours192 (31.3)108 (30.1)84 (32.9)1.14 (0.81 to 1.61)
 I (do not) have access to a telephone/mobile with phone credit/minutes to call my GP practice13 (2.1)8 (2.2)5 (2.0)0.88 (0.28 to 2.71)
 I would (not) find it easy to find the phone number for my GP practice to contact them19 (3.1)11 (3.1)8 (3.1)1.01 (0.41 to 2.59)
 I find it difficult to get through to a receptionist when I phone my GP practice306 (49.8)177 (49.3)129 (50.6)1.05 (0.76 to 1.45)
Booking attributes (% saying quite/very important)
 Ease of booking519 (84.5)305 (85.0)214 (83.9)0.92 (0.59 to 1.44)
 Choice of appointments486 (79.2)280 (78.0)206 (80.8)1.19 (0.83 to 1.77)
 Being able to change an appointment after booking474 (77.2)274 (76.3)200 (78.4)1.13 (0.77 to 1.66)
 How long it takes to book appointment424 (69.1)235 (65.5)189 (74.1)1.51 (1.06 to 2.15)*
 Waiting time for next available appointment428 (69.7)245 (68.2)183 (71.8)1.18 (0.83 to 1.68)
 Privacy when booking appointment410 (66.8)230 (64.1)180 (70.6)1.35 (0.95 to 1.90)
 Being able to talk with a healthcare professional when booking345 (56.2)195 (54.3)150 (58.8)1.20 (0.87 to 1.66)
 Being able to book an appointment when the GP practice is shut284 (46.3)173 (48.2)111 (43.5)0.83 (0.60 to 1.15)†
 Cost of making booking (ie, phone credit)166 (27.0)94 (26.2)72 (28.2)1.11 (0.77 to 1.59)
  • *p<0.05.

  • **p<0.001.

  • †30% missing data for this variable.

  • GP, general practitioner.