Table 1

NTS levels of urgency2 5

NTS urgency levelDefinitionResponse timeMedical help
U0—ResuscitationLoss of vital functionsImmediatelyAmbulance
U1—Life threateningUnstable vital functionsWithin 15 minutesAmbulance
U2—EmergentVital functions in danger or organ damageAs soon as possible, within one hourHome visit by GP or appointment at OHS-PC
U3—UrgentPossible risk of damage, humane reasonsA few hours (within three hours)Home visit by GP or appointment at OHS-PC
U4—Non-urgentMarginal risk of damageWithin 24 hoursAppointment at OHS-PC or telephone advice
U5—AdviceNo risk of damageAdvice, no time relatedTelephone advice
  • GP, general practitioner; NTS, Netherlands Triage Standard; OHS-PC, out-of-hours services in primary care.