Framework matrix
| Description | |
| Use | |
| Extent of use | The extent to which the service is used by the staff |
| Inappropriate use | When the service is not used correctly |
| Suitable for | Situations for which the service is most useful |
| Unsuitable for | Situations for which the service cannot be used |
| Motivation and incentives | Factors affecting users’ motivation to use the service |
| Routines | |
| Doctor’s office | How the office is organised around the service |
| General practitioners and staff | How the service is integrated into individual routines |
| Advantages | |
| Doctor’s office | The main benefits for the staff of the doctor’s office |
| Patients | The main benefits for the patients |
| Disadvantages | |
| Criticisms and potential improvements | Organisational problems regarding the service delivery |
| Technical challenges and limitations | Technical problems regarding the service functionality |
| Time and efficiency | Impact of the service on the staff’s productivity |
| Economics | Economic impact of the service |
| Other issues | |
| Perceptions | Individual thoughts around the service |
| Written communication | Impact on the communication with patients |