Table 1

Description of the WYZ features

ModuleTarget barriersFeatureDescription
My HealthBusy, forgot, changes to routine, ran out of pills, unstructured lifestylesMy meds
  • Name of medication, directions for use, refill date and pharmacy contact information

  • Schedule medication alerts and refill reminders

My adherenceTrack, monitor and visualise adherence
My labsTrack, monitor and visualise CD4+ cell count, and HIV viral load
My TeamLess mobility, travel/distance to clinic, depressions, substance use, mental health, inconsistent access to careAppointmentsContact for front desk staff*
HealthContact for primary care provider*
Housing and foodContact for social worker*, listing of local agencies and organisations
InsuranceContact for benefits counsellor*
Jobs and legal servicesListing of local agencies and organisations
MedsContact for pharmacists*
Mental health and substance useContact for counsellor/therapist*, listing of local agencies and organisations
Wellness and exerciseListing of local agencies and organisations
My CommunityLow health literacy, social isolation, stigma, lack of community support, medical mistrustChatsAnonymised and moderated discussion forum
NewsLatest HIV and other relevant medical news
  • Community calendar: listing of free or low-cost events related to health, housing, food, employment, education, finance and wellness

  • Personal calendar: scheduling appointments with healthcare team or other meetings not wished to be listed in native phone calendar

  • *In cases where a user does not have access to this service at their clinic, they see a listing of local community organisations that offer these services for free or at low cost.