Interview participants’ professional backgrounds
| Sector/professional background | Participants |
| Primary care general practitioner | 7 |
| Primary care nurse | 2 |
| Community services nurse | 4 |
| Mental health nurse | 2 |
| Mental health clinical trainer | 1 |
| Ambulance trust paramedic | 3 |
| Commissioner | 1 |
| Acute interface doctor | 2 |
| Acute interface nurse | 1 |
| Acute interface call handler | 2 |
| Total participants | 25 |
| Notes on sectors | |
| Primary care | Participants from general practice and out of hours primary care services. |
| Community services | Participants providing/leading nursing services delivered in patients’ homes, including nursing care for housebound people with long-term conditions, or more intensive shorter term care for those who were acutely unwell (rapid response/urgent care teams), with a view to supporting people at home and avoiding hospital admissions. |
| Acute hospital care interface | Participants working in services at the interface between primary/community care and acute hospitals, including acute advice and/or referral management services, and hospital admitting departments. |
| Anonymisation: Quotes are labelled using letter codes allocated to each participant. | |