Table 4

Number of posts for each of the main themes identified within users’ intents and classification of whether requesting users’ intents were met by the replies received

Users’ intents—themesIntents in requesting users’ posts Number of posts (%)Intents in replying users’ posts
Number of posts (%)
Requesting information/support215 (58) 32 (7)
Requesting support only 86 (23) 0 0
Sharing own story223 (60)267 (56)
Providing information/support 33 (9)449 (95)
Thank you messages 86 (23) 1 (3)
Intents accomplished
N, (%)
Intents NOT accomplished N, (%)Unsure
N, (%)
1325 (95) 32 (2) 22 (2)