Table 2

Domains identified from measures assessing cultural competence

Type of domainDomains
Structure

  • Physical environment, material, resources41 42 46–49

  • Organisational composition and climate41

  • Care delivery and supporting mechanisms40

  • Organisational statements and documents on diversity and inclusiveness41

  • Programme policies and procedures regarding diversity and inclusiveness41

  • Programme practices regarding diversity and inclusiveness41

  • Personnel policies and practices regarding diversity and inclusiveness41

  • Values/attitudes46–49 52

  • Professional awareness of own cultural values and biases (attitudes and beliefs, knowledge, skills)46

  • Assumptions49

  • Professional awareness of client’s world view (attitudes and beliefs, knowledge, skills)46

  • Understanding diversity and avoiding stereotyping42

  • Gender-related issues42

  • Personal and professional development42

  • Skills and training on diversity and inclusiveness41

  • Workforce diversity and training40

  • Integration into management systems and operations40

Process

  • Communication38–41 46–49

  • Shared decision-making38 39

  • Community engagement40

  • Equitable treatment38

  • Trust38

  • Access to interpreter services38