Reasons why patients did not discuss the problem with primary care staffProblems in last 12 months, n=153All problems analysed,* n=273
 Patient had the opportunity but did not feel comfortable discussing the problem or error16 (10%)43 (16%)
 Patient could not find anybody with whom to discuss the problem or error37 (24%)75 (27%)
 Patient was not concerned about the problem or error25 (16%)37 (14%)
 Patient did not notice the problem or error or trusted the clinician’s judgement at the time11 (7%)25 (9%)
 Patient was too distressed or ill to discuss the problem or error18 (12%)30 (11%)
 Other—problem was resolved in another way by the patient without involving primary care10 (7%)13 (5%)
 Other—patient believed primary care staff would not be interested in the problem or would not take it seriously or it would not improve primary care7 (5%)14 (5%)
 Other—patient believed that discussing the problem with a primary care staff might have negative implications for their future care6 (4%)6 (2%)
 Other—patient did know that they were allowed to express an opinion or how to raise the problem5 (3%)5 (2%)
 Other—patient accepts that such problems will arise in primary care or did not want to use primary care resources when primary care staff are very busy5 (3%)6 (2%)
 Other—patient intends to discuss with primary care professional at the next opportunity4 (3%)6 (2%)
 Do not know/missing9 (6%)13 (5%)