Details of the patient’s response to the potentially harmful preventable problem and the primary care service involved
| Primary care service involved | Problems in last 12 months, n=300 | All problems analysed,* n=564 |
| GP surgery | 211 (70%) | 395 (70%) |
| Dental surgery | 27 (9%) | 50 (9%) |
| Walk in clinic | 16 (5%) | 22 (4%) |
| Ambulance/A&E/OOH care | 16 (5%) | 28 (5%) |
| Pharmacy | 10 (3%) | 19 (3%) |
| Community or district nursing | 8 (3%) | 21 (4%) |
| Mental health services | 6 (1%) | 8 (1%) |
| Opticians | 4 (1%) | 5 (1%) |
| Physiotherapy (in primary care) | 2 (1%) | 5 (1%) |
| Missing/nk | 0 (<1%) | 11 (2%) |