Participating GP doctors reported key recommended actions grouped as examples
| Key recommended action | Completed (ID number) | Not completed (ID number) | Barriers for non-completion |
| Review and update repeat prescribing policies | 1, 7, 17, 33, 34, 35, 36 | ||
| Improve processes for conducting significant event audits | 17, 18, 31, 34, 35, 54 | ||
| Use electronic workflow systems so that all activities required by letters, telephone and messages are completed, and there is an audit trail of the actions taken | 1,7, 29, 33, 35 | 17, 28, 31 33 | Delays in the practices installing computer system to record all messages |
| Improve processes for recording consent | 16, 34, 51, 54 | ||
| Improve record keeping, in particular recording of safety netting advice | 17, 35, 51 | ||
| Record the use of chaperones in the medical records | 14,16, 36, | 51 | Not always offered chaperone for male patients |
| Update practice leaflet | 18, 31, 34 | ||
| Maintain control over personal workload | 54, 60 | 18, 34 | Unable to recruit extra doctors/nurses |
| Ensure all indemnity arrangements in place | 33, 51 | ||
| Change and implement practice policy for handling test results more safely | 14 | ||
| Ensure practice protocols are dated reviewed and old ones archived | 34 | ||
| Change pattern of working out of hours at night to ensure not working the next day | 1 | ||
| Attend recommended group sessions for personal health reasons | 16 | ||
| To continue locum work safely, focus work on GP surgeries that have worked at before | 16 | ||
| Design system to make sure certain medications required to treat medical emergencies in the community are to hand | 29 | ||
| Review confidentiality issues relating to text messaging | 35 | ||
| Introduce use of voice-activated dictation software to speed up the process of electronic record keeping | 51 |
GP, general practitioner.