Table 2

Primary response from practice staff by reason for e-consultation (from patient record data)

Patient reason for consultingGP practice staff response to e-consultation
Total number (%)Face to
face %
Phone consult %Prescription
%
Fit
note %
Test request %Refer routine %Advice
%
Other/
unknown %
Musculoskeletal/limb pain60 (12.4)48.338.31.701.73.31.70
Infection/immunological70 (14.4)40.041.48.600000
Neurological26 (5.4)53.926.9003.9003.9
Sexual/reproductive health41 (8.5)39.041.57.304.9002.4
Dermatological33 (6.8)48.521.218.20003.00
Respiratory25 (5.1)52.024.04.000008.0
Mental health29 (5.9)44.834.510.300000
Digestive19 (3.9)52.626.35.300005.3
Medication query/advice19 (3.9)073.710.500005.3
Administrative*109 (22.5)12.227.111.214.01.95.610.37.5
Other/unclear54 (11.1)38.417.0003.805.71.9
Total 485 (100) 38.1 32.1 7.2 3.1 1.6 1.6 9.1 6.4
  • *Fit notes, test results, referrals, repeat scripts, letter requests and¬†booking appointments.

  • GP,¬†general practitioner.

  • Bold values, total number of e-consultation patient records and percentage of responses to an e-consultation.