Issues identified with touchpoint 2: practice processing of e-consultationsSuggested practice implementation improvements
Some GPs received e-consultations that could have been dealt with by a pharmacyAdministrative triage where appropriate, for example, directing hay fever queries to pharmacy, to save GP time
Supporting more efficient processing of e-consultations, and potentially reduce follow-on face-to-face consultationsAllocate e-consultations to GPs who are familiar with the patient and their symptoms, where appropriate