Table 3

Ranking of top 30 questions (final and preworkshop)

QuestionFinal rank postworkshopOverall rank (prefinal workshop)Rank preworkshop (by patients or carers)Rank preworkshop by healthcare professionals
How can patient safety be assured for the most vulnerable in society (eg, people who are frail, have mental health problems or cognitive impairments)?1335
How can we make sure that the whole patient is treated, not just one condition and with mental health and physical health both being treated together?2114
How can we improve safe communication and coordination of care between primary and secondary care?310151
In what ways does work intensity, hours worked and staffing levels affect patient safety/near misses?4793
How does continuity of care influence patient safety?5111122
How well do patients understand the information that has been conveyed to them during the consultation?6986
What can primary care do to identify and support people who may be at risk of suicide?7568
Which type of practitioner (general practitioner (GP), advanced nurse practitioner, practice nurse) is safest to see which types of patients (acute illnesses, acute on chronic multimorbid)?8222129
How can information within patient medical records be made available to patients and care providers in a way that protects privacy and improves safety and quality of care?9303019
How can risks be mitigated to allow for safe complex care at home?10292920
Are difficulties in contacting doctors and/or making appointments associated with more delays or errors in diagnosis or other failures of care?11151327
How many patients actually know what medication they are taking, what for and what the potential side effects are?12202518
What can be done to improve access to GP surgery for someone with mental health problems?138713
How can communication between healthcare professionals be improved for people with multiple long-term conditions?14222
How safe is treatment in out of hours care if patient notes are not available?15457
What do patients understand about when they should or should not contact a GP and who they should see instead?16252724
How can we encourage patients and clinicians to be more open about patient safety incidents within a culture of learning rather than blame?17283214
What steps can be taken to improve patient safety in out of hours care?18121217
What is the role of the receptionist in patient safety, that is, facilitating access to urgent appointments?19262442
How well trained are receptionists as acting as gatekeepers to GPs and prioritising patients?20242233
How can GP practices appointment systems (eg, telephone, online) be improved?21131047
What types of prescribing errors are occurring in GP prescribing practice and how often are they occurring?22273111
How do GPs inform their patients of the side effects and potential risks when prescribing a new medication?23211935
How are medical errors in primary care prevented and recorded?24182021
Do GP practices keep patient records up to date to ensure safety when a patient is seen by a different GP?256426
Why is there such a time lag between seeing the hospital consultant and the GP getting information about a medication change?26161725
How frequent are the misdiagnosis of symptoms by GPs resulting in patient safety incidents?27141423
Do GPs and other healthcare professionals record patients who are vulnerable/at risk in the patient notes?28171636
Does seeing a named GP who knows an individual have safer care than seeing a GP who does not know me?29191845
Do the actions of receptionists have potential ramifications for patient safety?30232328