Table 3

Ranking of top 30 questions (final and preworkshop)

Question	Final rank postworkshop	Overall rank (prefinal workshop)	Rank preworkshop (by patients or carers)	Rank preworkshop by healthcare professionals
How can patient safety be assured for the most vulnerable in society (eg, people who are frail, have mental health problems or cognitive impairments)?	1	3	3	5
How can we make sure that the whole patient is treated, not just one condition and with mental health and physical health both being treated together?	2	1	1	4
How can we improve safe communication and coordination of care between primary and secondary care?	3	10	15	1
In what ways does work intensity, hours worked and staffing levels affect patient safety/near misses?	4	7	9	3
How does continuity of care influence patient safety?	5	11	11	22
How well do patients understand the information that has been conveyed to them during the consultation?	6	9	8	6
What can primary care do to identify and support people who may be at risk of suicide?	7	5	6	8
Which type of practitioner (general practitioner (GP), advanced nurse practitioner, practice nurse) is safest to see which types of patients (acute illnesses, acute on chronic multimorbid)?	8	22	21	29
How can information within patient medical records be made available to patients and care providers in a way that protects privacy and improves safety and quality of care?	9	30	30	19
How can risks be mitigated to allow for safe complex care at home?	10	29	29	20
Are difficulties in contacting doctors and/or making appointments associated with more delays or errors in diagnosis or other failures of care?	11	15	13	27
How many patients actually know what medication they are taking, what for and what the potential side effects are?	12	20	25	18
What can be done to improve access to GP surgery for someone with mental health problems?	13	8	7	13
How can communication between healthcare professionals be improved for people with multiple long-term conditions?	14	2	2	2
How safe is treatment in out of hours care if patient notes are not available?	15	4	5	7
What do patients understand about when they should or should not contact a GP and who they should see instead?	16	25	27	24
How can we encourage patients and clinicians to be more open about patient safety incidents within a culture of learning rather than blame?	17	28	32	14
What steps can be taken to improve patient safety in out of hours care?	18	12	12	17
What is the role of the receptionist in patient safety, that is, facilitating access to urgent appointments?	19	26	24	42
How well trained are receptionists as acting as gatekeepers to GPs and prioritising patients?	20	24	22	33
How can GP practices appointment systems (eg, telephone, online) be improved?	21	13	10	47
What types of prescribing errors are occurring in GP prescribing practice and how often are they occurring?	22	27	31	11
How do GPs inform their patients of the side effects and potential risks when prescribing a new medication?	23	21	19	35
How are medical errors in primary care prevented and recorded?	24	18	20	21
Do GP practices keep patient records up to date to ensure safety when a patient is seen by a different GP?	25	6	4	26
Why is there such a time lag between seeing the hospital consultant and the GP getting information about a medication change?	26	16	17	25
How frequent are the misdiagnosis of symptoms by GPs resulting in patient safety incidents?	27	14	14	23
Do GPs and other healthcare professionals record patients who are vulnerable/at risk in the patient notes?	28	17	16	36
Does seeing a named GP who knows an individual have safer care than seeing a GP who does not know me?	29	19	18	45
Do the actions of receptionists have potential ramifications for patient safety?	30	23	23	28