Table 2

Quality of staff–patient interaction QuIS by experimental group (baseline and follow-up)

QuIS ratingBaseline (n=1554)Follow-up (n=1555)
CLECC
(n=1143)
Control
(n=411)
CLECC
(n=1119)
Control
(n=436)
Positive social167 (15%)37 (9%)243 (22%)64 (14%)
Positive care672 (59%)255 (62%)632 (57%)260 (60%)
Neutral190 (17%)77 (19%)151 (14%)62 (14%)
Negative protective42 (4%)17 (4%)36 (3%)21 (5%)
Negative restrictive72 (6%)25 (6%)57 (5%)29 (7%)
  • CLECC, Creating Learning Environments for Compassionate Care; QuIS, Quality of Interaction Schedule.