Comparison of General Practice Patient Survey (GPPS)/e-consult/face-to-face (FtF) survey results
| Survey item | Survey group responses | ||||||||
| GPPS* | e-Consult | FtF | GPPS* | e-Consult | FtF | GPPS* | e-Consult | FtF | |
| Ease of getting through to GP surgery on the phone | Very easy/fairly easy n=705 | Very easy/easy n=16 | Very easy/easy n=29 | Not very/not at all easy n=106 | Not very/not at all easy n=10 | Not very/not at all easy n=20 | |||
| 80% | 59% | 57% | 13% | 37% | 39% | ||||
| Helpfulness of receptionists at GP surgery | Very helpful/fairly helpful n=807 | Very helpful/helpful n=22 | Very helpful/helpful n=44 | Not very/not at all helpful n=20 | Not very/not at all helpful n=5 | Not very/not at all helpful n=6 | |||
| 92% | 76% | 86% | 2% | 18% | 12% | ||||
| Have a preferred GP | Yes n=471 | Yes n=18 | Yes n=29 | No n=394 | No n=9 | No n=22 | |||
| 56% | 62% | 56% | 43% | 31% | 42% | ||||
| See preferred GP | Always/a lot of the time n=303 | Always/a lot of the time n=8 | Always/a lot of the time n=16 | Never/almost never n=132 | Never/almost never n=3 | Never/almost never n=2 | |||
| 64% | 44% | 57% | 3% | 15% | 6% | ||||
| Overall experience of making appointment | Very/fairly good n=677 | Very good/good/fairly good n=18 | Very good/good/fairly good n=40 | Fairly/very poor n=38 | Fairly poor/poor/very poor n=6 | Fairly poor/poor/very poor n=5 | |||
| 77% | 62% | 77% | 4% | 7% | 6% | ||||
| Overall experience of surgery | Very/fairly good n=790 | Very good/good/ fairly good n=23 | Very good/good/fairly good n=44 | Fairly/very poor n=0 | Fairly poor/poor/very poor n=1 | Fairly poor/poor/very poor n=2 | |||
| 90% | 79% | 85% | 0% | 3% | 4% | ||||
| Confidence in managing own health | Very confident n=403 | Very confident n=9 | Very confident n=21 | Fairly/not very confident n=445 | Fairly/not very confident n=20 | Fairly/not very confident n=28 | Not at all confident n=0 | Not at all confident n=0 | Not at all confident n=3 |
| 46% | 31% | 40% | 51% | 69% | 54% | 0% | 0% | 6% | |
*GPPS indicates averages from GPPS results (2015) of five practices (student medical centres not separated from main practice).