Table 3

The patient’s response to their perceived potentially harmful preventable problem and the primary care service involved for problems occurring in the last 12 months

Primary care serviceAll reported problemsClinician ranked ‘possibly or higher’ (lower threshold)
 All services13271
 GP surgery97 (73%)61 (86%)
 Out of hours care/A&E/ambulance4 (3%)1 (1%)
 Walk-in clinic2 (2%)0
 Dental surgery4 (3%)1 (1%)
 Pharmacy7 (5%)6 (8%)
 Community or district nursing4 (3%)0
 Opticians2 (2%)1 (1%)
Mental health services1 (1%)0
Missing11 (8%)1 (1%)
Did you discuss the problem with primary care staff?
 All respondents13271
 Yes—discussed with primary care staff56 (42%)42 (59%)
 No—did not discuss with primary care staff67 (51%)29 (41%)
 Missing9 (7%)0
Reason not discussed with primary care staff
 All not discussing problem6729
 Did not feel comfortable to discuss the problem16 (24%)8 (28%)
 Could not find anybody with whom to discuss the problem21 (31%)10 (34%)
 Unconcerned about the problem7 (10%)5 (17%)
 Did not notice the problem at the time (or too ill)11 (16%)4 (14%)
 Other5 (7%)2 (7%)
 Missing7 (10%)0
Profession of discussant
 All discussing problem5642
 GP28 (50%)19 (45%)
 Practice manager5 (9%)5 (21%)
 Receptionist2 (4%)1 (2%)
 Practice nurse6 (11%)5 (12%)
 Pharmacist or dispenser7 (13%)7 (17%)
 General dental practitioner2 (4%)1 (2%)
 Dietician1 (2%)1 (2%)
 Missing5 (9%)3 (7%)
Role of discussant in patient’s care
 Member of staff directly involved23 (41%)16 (38%)
 Another member of staff at same institution25 (45%)20 (48%)
 Above unclear8 (14%)6 (14%)
  • A&E, accident and emergency; GP, general practitioner.