Patient request | Appointment outcome | N (%) | Patient-rated confidence and trust | Crude difference* (95% CI) | Adjusted difference† (95% CI) |
Consultation outcome: saw/spoke to nurse | |||||
See a nurse | Saw a nurse | 105 713 (87.0) | 91.0 | Reference | Reference |
See a nurse | Spoke to a nurse | 518 (0.4) | 87.6 | −3.40 (−5.27 to −1.53) | −2.87 (−4.70 to −1.04) |
Speak to a nurse | Saw a nurse | 1165 (1.0) | 87.8 | −3.23 (−4.48 to −1.98) | −2.82 (−4.05 to −1.60) |
Speak to a nurse | Spoke to a nurse | 1698 (1.4) | 88.3 | −2.70 (−3.74 to −1.66) | −2.40 (−3.42 to −1.38) |
See a GP | Saw a nurse | 10 769 (8.9) | 79.5 | −11.58 (−12.01 to −11.15) | −9.90 (−10.33 to −9.47) |
See a GP | Spoke to a nurse | 534 (0.4) | 72.9 | −18.10 (−19.94 to −16.26) | −15.83 (−17.64 to −14.02) |
Speak to a GP | Saw a nurse | 821 (0.7) | 83.9 | −7.18 (−8.67 to −5.69) | −6.04 (−7.50 to −4.58) |
Speak to a GP | Spoke to a nurse | 286 (0.2) | 76.0 | −14.99 (−17.51 to −12.48) | −13.47 (−15.93 to −11.01) |
Consultation outcome: saw/spoke to GP | |||||
See a GP | Saw a GP | 446 631 (90.6) | 84.4 | Reference | Reference |
See a GP | Spoke to a GP | 9000 (1.8) | 76.7 | −7.68 (−8.22 to −7.13) | −6.47 (−7.00 to −5.93) |
Speak to a GP | Saw a GP | 8190 (1.7) | 83.6 | −0.82 (−1.40 to −0.25) | −0.77 (−1.33 to −0.22) |
Speak to a GP | Spoke to a GP | 21 959 (4.5) | 86.4 | 1.96 (1.61 to 2.32) | 1.42 (1.07 to 1.76) |
See a nurse | Saw a GP | 5763 (1.2) | 84.2 | −0.19 (−0.87 to 0.49) | −0.73 (−1.39 to −0.08) |
See a nurse | Spoke to a GP | 370 (0.1) | 79.2 | −5.21 (−7.88 to −2.54) | −5.63 (−8.20 to −3.07) |
Speak to a nurse | Saw a GP | 893 (0.2) | 82.9 | −1.48 (−3.20 to 0.24 | −1.48 (−3.13 to 0.18) |
Speak to a nurse | Spoke to a GP | 173 (0.1) | 80.6 | −3.76 (−7.67 to 0.14) | −4.04 (−7.80 to −0.29) |
*P<0.001 (joint test).
†Also adjusted for age, gender, ethnicity, confidence in managing their own health, the presence of a long-standing heath condition, deprivation (fixed effects) and practice (random effect) P<0.001 (joint test).
GP, general practitioner.