Diagnosis categories associated with email, telephone or face-to-face consultations in general practices that registered at least one email consultation in 2014 (n general practices=218), listed from the most to the least frequently used diagnosis category
| Email consultations n consultations=16 558 | Telephone consultations n consultations=770 103 | Face-to-face consultations (short+long) n consultations=1 609 157 | ||||
| Diagnosis category | n (%) | Diagnosis category | n (%) | Diagnosis category | n (%) | |
| 1 | Psychological | 2434 (14.7) | Musculoskeletal | 109 115 (14.2) | Skin | 259 034 (16.1) |
| 2 | Endocrine, metabolic and nutritional | 1802 (10.9) | Digestive | 75 508 (9.8) | Musculoskeletal | 245 441 (15.3) |
| 3 | Circulatory | 1777 (10.7) | Respiratory | 74 819 (9.7) | Respiratory | 172 494 (10.7) |
| 4 | Musculoskeletal | 1609 (9.7) | General /unspecified | 70 539 (9.2) | Circulatory | 145 828 (9.1) |
| 5 | Skin | 1428 (8.6) | Psychological | 70 297 (9.1) | Digestive | 106 511 (6.6) |
| 6 | General /unspecified | 1423 (8.6u) | Circulatory | 62 924 (8.2) | Ear | 974 12 (6.1) |
| 7 | Respiratory | 1274 (7.7) | Skin | 56 879 (7.4) | Psychological | 93 820 (5.8) |
| 8 | Digestive | 1213 (7.3) | Endocrine, metabolic and nutritional | 55 952 (7.3) | General /unspecified | 92 600 (5.8) |
| 9 | Female genital | 649 (3.9) | Female genital | 40 276 (5.2) | Urological | 90 444 (5.6) |
| 10 | Pregnancy, childbearing and family planning | 574 (3.5) | Neurological | 24 262 (3.2) | Endocrine, metabolic and nutritional | 70 548 (4.4) |
| 11 | Neurological | 554 (3.4) | Pregnancy, childbearing and family planning | 22 347 (2.9) | Female genital | 47 670 (3.0) |
| 12 | Social problems | 380 (2.3) | Eye | 17 894 (2.3) | Eye | 43 327 (2.7) |
| 13 | Urological | 367 (2.2) | Blood | 13 757 (1.8) | Neurological | 42 980 (2.7) |
| 14 | Male genital | 348 (2.1) | Ear | 12 812 (1.7) | Pregnancy, childbearing and family planning | 32 618 (2.0) |
| 15 | Eye | 288 (1.7) | Social problems | 12 124 (1.6) | Blood | 29 950 (1.9) |
| 16 | Blood | 242 (1.5) | Male genital | 11 648 (1.5) | Male genital | 19 839 (1.2) |
| 17 | Ear | 196 (1.2) | Urological | 3 895 (5.1) | Social problems | 18 641 (1.2) |