Table 1

Example of appropriate outcome for each scenario

ScenarioAppropriate outcome
Adult cough/coldIdentification of dextromethorphan–SSRI interaction and alternative product recommendation
Adult painIdentification of duplication of therapy (ibuprofen and celecoxib)
Allergic rhinitisIdentification of trigger factors and appropriate treatment with an intranasal corticosteroid
AsthmaIdentification of frequent salbutamol use and poorly controlled asthma, referral to a medical practitioner
DiarrhoeaIdentification of ‘red flag’ symptoms such as recent overseas travel, referral to a medical practitioner
DyspepsiaIdentification of ‘red flag’ symptoms such as frequent symptoms, referral to a medical practitioner
InsomniaCounselling on sleep hygiene
Paediatric cough/coldRefusal of supply of product for a child aged <6 years
Paediatric feverAppropriate weight-based dosing
Smoking cessationIdentification of caffeine–cigarette smoke interaction
  • SSRI, selective serotonin reuptake inhibitor.