Table 3

Reasons for e-consultations and practice responses (from patient-level data)

% of e-consultations from total of n=485 (n)
Reason for consulting
 Musculoskeletal/limb pain12.4 (60)
 Infection/Immunological14.4 (70)
 Neurological5.4 (26)
 Sexual/reproductive health8.5 (41)
 Dermatological6.8 (33)
 Respiratory5.1 (25)
 Mental health5.9 (29)
 Digestive3.9 (19)
 Medication query/advice3.9 (19)
 Administrative*22.5 (109)
 Other/Unclear11.1 (54)
Did patient consult about the same issue in the last 6 months
 Yes30.1 (146)
 No68.5 (332)
Response time
 Same day20.21 (98)
 1–2 days44.95 (218)
 3–6 days19.18 (93)
 7–13 days7.6 (37)
 >14 days (max 20 days)4.7 (23)
Primary response action
 Admit to hospital0
 F2F consultation38.1 (185)
 Telephone consultation32.1 (156)
 Prescription7.2 (35)
 Fit note3.1 (15)
 Test/treatment1.6 (8)
 Refer routine1.6 (8)
 Refer urgent/2-week wait0
 Advice9.1 (44)
 Other3.3 (16)
 Unknown3.1 (15)
Secondary response action
 Admit to hospital0
 F2F consultation0.2 (1)
 Telephone consultation2.5 (12)
 Prescription22.5 (109)
 Fit note2.7 (13)
 Test/treatment8.6 (42)
 Refer routine7.2 (35)
 Refer urgent/2-week wait1.6 (8)
 Advice12.8 (62)
 Other10.7 (52)
 Unknown0.2 (1)
Follow-up consultations in the 30-day period after the initial action
 F2F19.5 (94)
 Telephone5.6 (27)
 Other0.6 (3)
 Unknown0.2 (1)
 Not applicable (ie, no follow-up consultation)74.2 (360)
  • F2F, face-to-face.

  • * e.g. fit notes, repeat prescriptions, test results, referrals, and requests to book appointments