Table 1

Alerts generated, and associated interventions provided in the Innovative Telemonitoring Enhanced Care Programme for Congestive Heart Failure (CHF)

Care providerConditionsResponse timeInterventions
Call centre
(MePACS)
No weight entry detected before 10 AM.In real time, 24 hours, 7 days a week.Operators at MePACS call the patients to remind them to weigh. If needed, they call nurses to follow up.
Technical issues, such as low level of battery power.In real time, 24 hours, 7 days a week.Operators at MePACS call the patients to solve the issues, and call nurses to follow up if needed.
Project nursesFluctuation of 2 kg in 2 days.In real time, 24 hours, 7 days a week.Nurses call patients for further assessment and help process the CHF action plan.
Fluctuation of 5 kg in 28 days (unintentional weight loss/gain)Work days.Nurses follow up with the patients, and engage with CHF clinics for further clinical assessments.
Fluctuation of 1 kg over 24 hours.In real time, 24 hours, 7 days a week.A questionnaire will be automatically triggered on the table to assess clinical symptoms. If the participant has any of the symptoms assessed, the nurses will be notified to follow up with the patient for intervention.