Table 2

Details of patient encounters with the Income Security Health Promotion service

n (%) or mean (95% CI)
 Length of time for encounter (n=142)66 min(61 to 71 min)
 Type of encounter (n=181)One-on-one in office130 (71%)
Phone assessment79 (44%)
One-on-one in community6 (3%)
Liaising with community workers6 (3%)
 Monthly income ($C) (n=164)$C1301.90 ($C912.95 to $C1690.85)
 Number of people supported (n=159)1.53 (1.35 to 1.71)
 Monthly income per person ($C) (n=144)$C906.74 ($C744.16 to $C1069.32)
 Inappropriate referral to health promoter3 (2%)
Main problems addressed in encounter (n=181)
 Increasing income*Any income problem140 (77%)
Ontario Works (OW-welfare)49 (27%)
Ontario Disability Support Program65 (36%)
EI/EI sick benefits21 (12%)
Workers Safety Insurance Board3 (2%)
CPP/CPP disability25 (14%)
Old age security/guaranteed income supplement10 (5%)
Child care benefits6 (3%)
Loans2 (1%)
Gaining employment15 (8%)
Education/completion education8 (4%)
Training or retraining17 (9%)
Filing taxes50 (28%)
Disability tax credit4 (2%)
 Reducing expenses*Any expense problem106 (59%)
Housing49 (27%)
Medications or medical supplies21 (12%)
Transportation17 (9%)
Food28 (15%)
Clothing10 (5%)
Furniture and household supplies7 (4%)
Child care8 (4%)
Other goods/services30 (17%)
 Financial literacy*Any financial literacy problem48 (26%)
Banking12 (7%)
Saving and retirement planning11 (6%)
Budgeting26 (14%)
Referral for credit counselling9 (5%)
Avoiding fraud7 (4%)
Bankruptcy11 (6%)
Debt restructuring and management11 (6%)
  • *Does not sum to 100% as more than one option could be selected.

  • CPP, Canada Pension Plan; EI, employment insurance.