Table 2

Affinity matrix

FactorArticle reference numberFrequency
Improved outcomes 8 9 11 13 15–18 20–26 31–33 38–41 47 50 24
Preferred modality 8 9 11 14 15 19 22 26 34 43 44 46 12
Ease of use 18 19 23 26 28 36–38 46 49 50 11
Low cost or cost savings 10 14 16 20 21 23 26 34 50 9
Improved communication 24 27 31 36 37 39 42 45 49 9
Travel time 10 12 20 30 36 43 48 51 8
Improved self-management 13 21 23 28 31 32 48 7
Quality 16 19 29 32 40 5
Increased access 19 42 46 48 4
Increased self-awareness 31 34 35 38 4
Decreased wait times 16 43 48 49 4
Fewer miles driven 10 14 20 51 4
Decreased in-person visits 12 39 43 3
Improved self-efficacy 13 23 31 3
Good modality for education 15 34 44 3
Low time to manage 37 39 49 3
Improved medication adherence 13 38 44 3
Decreased readmissions 9 21 2
Fewer missed appointments 44 1
119