Table 3

Rotation component matrix

Component
F1F2F3F4F5F6
X1 Media and public opinion bad guidance0.841
X2 The government has not invested enough in health expenditure0.790
X3 Health resources are limited0.787
X4 Now the medical system is imperfect0.768
X5 The relevant laws to deal with medical disputes in not perfect0.698
X6 The perpetrators of previous hospital workplace violence were not penalised accordingly0.650
X7 Hierarchical medical system is not perfect0.608
X8 Medical insurance reimbursement ratio is not high0.605
X9 Problems in communication0.826
X10 Medical staff attitude is not kind0.822
X11 Medical staff to medical service information is not enough explanation0.809
X12 Medical staff active service awareness in not strong0.781
X13 The technical level of medical staff is not high0.762
X14 Healthcare workers do not protect the patient's privacy0.741
X15 Doctors use drugs that do not follow the appropriate guidelines0.690
X16 The personality of patients extreme irritability0.798
X17 The patient is irritable because of the stress of the disease itself and other aspects0.793
X18 Patients do not understand the hospital rules and anger in the medical staff0.775
X19 The patient will be in the rest of the hospital grievances vent to medical staff0.739
X20 Patients with high expectations of medical effects0.670
X21 The patient's understanding of the medical staff is not enough0.665
X22 Patients lack the legal means to resolve medical errors or accidents0.570
X23 Medical environment is noisy0.822
X24 The layout of hospital departments in unreasonable0.770
X25 Medical treatment process more cumbersome0.751
X26 Waiting time is too long0.613
X27 Medical environment facilities are not perfect0.549
X28 Treatment ineffective0.742
X29 Complication occurred in patients or adverse drug reactions occurred in patients0.738
X30 Patients with complex disease0.718
X31 Conformity psychology of patients and their family members to the hospital workplace violence0.699
X32 By the same ward medical events of medical disputes or violence0.686
X33 Patients were investigated for financial compensation0.650