Comparison (n=27) | Link (n=24) | Effect size | |
M (SD) | M (SD) | d* | |
One-week outcomes | |||
Satisfaction | 19.52 (5.09) | 20.75 (4.00) | 0.3 |
Expectations met | 32.14 (6.75) | 34.20 (4.21) | 0.4 |
Trust | 3.38 (0.80) | 3.55 (0.69) | 0.2 |
One-month outcomes | |||
Satisfaction | 22.40 (4.15) | 21.71 (4.36) | 0.2 |
Expectations met | 35.50 (7.90) | 34.41 (7.86) | 0.1 |
Trust | 3.90 (0.72) | 3.82 (0.73) | 0.1 |
*Effect sizes are based on bootstrapped SD. A value between 0.2 and 0.5 is considered a small effect.