Table 4

Participants’ satisfaction, trust and whether their expectations were met

Comparison (n=27)Link (n=24)Effect size
M (SD)M (SD)d*
One-week outcomes
 Satisfaction19.52 (5.09)20.75 (4.00)0.3
 Expectations met32.14 (6.75)34.20 (4.21)0.4
 Trust 3.38 (0.80) 3.55 (0.69)0.2
One-month outcomes
 Satisfaction22.40 (4.15)21.71 (4.36)0.2
 Expectations met35.50 (7.90)34.41 (7.86)0.1
 Trust 3.90 (0.72) 3.82 (0.73)0.1
  • *Effect sizes are based on bootstrapped SD. A value between 0.2 and 0.5 is considered a small effect.