Table 1

Classification of answer categories

Non-urgent scenarioUrgent scenario
Answer categoryClassificationAnswer categoryClassification
I would wait/apply self-care solutionsMedically appropriate demandI would wait/apply self-care solutionsUnderdemand
I would contact my General Practitioner during office hoursI would contact my General Practitioner during office hours
I would contact the General Practitioners’ CooperationOverdemandI would contact the General Practitioners’ CooperationMedically appropriate demand
I would visit the Emergency DepartmentI would visit the Emergency DepartmentOverdemand
I would call 112 (emergency line)I would call 112 (emergency line)