Staff interviews
| Practice | Pseudonym | Role in practice |
| 1 | Elizabeth | Lead GP |
| James | Reception/administration | |
| Sally | Reception/administration | |
| Michelle | Reception/healthcare assistant | |
| 2 | Charlotte | Reception and access manager |
| Emily | GP | |
| Olivia | Lead GP | |
| 3 | Matthew | GP |
| Connie | Office manager | |
| Paula | Medical secretary/receptionist | |
| 4 | Becky | Audit controller |
| Linda | Reception Manager | |
| Bronwyn | GP | |
| 5 | Laura | Patient services manager |
| John | GP | |
| Lindsay | Nurse practitioner/manager | |
| 6 | Alexander | Reception/administration |
| Leah | Quality improvement facilitator | |
| Sadiq | GP |
GP, general practitioner.