Table 9

Reasons system and organisational issues were positively evaluated

Category Percentage of sample (%) Example of comment
Good appointment availability30Excellent appointment availability I understand this surgery is a training practice which is supervised by permanent senior doctors.
Good appointment booking system25The online appointment system is excellent and takes pressure off phone lines and means that it is easier to find an appointment that suits, with a preferred GP If need be.
Short waiting times23Very pleased [name] ward - Great hygiene, friendly members of staff, good waiting times, reassuring and good with patients.
Good telephone services11The doctor call back system is an excellent use of resources and is a good triage system ensuring that a patient is seen by the appropriate person.
Good availability of emergency appointments8I have always been able to get an appointment in an emergency in good time.
Good prescription system3I use the new on line system which is excellent for requesting repeat prescriptions