Table 2

Ten most frequent positive and negative evaluative words in the comments 

Positive Negative
Word Frequency Comments, N Word Frequency Comments, N
Good59 23746 192Bad16 94514 798
Excellent49 09038 128Poor15 27412 548
Great34 29827 772Worst7 6276 627
Best25 55621 641Worse7 2896 447
Fantastic15 18612 915Terrible6 7995 920
Brilliant11 54610 136Awful6 1065 291
Wonderful10 3718846Appalling4 4104 007
Amazing9 7498 081Disgusting3 2462 913
Outstanding5 0194 277Ridiculous3 2063 023
Exceptional3 3873 060Useless2 4612 217
Total223 43918 105 (mean)Total73 3636 379 (mean)