Table 3

Reasons treatment was positively evaluated

Category Percentage of sample (%) Example of comment
Good interpersonal skills47Excellent Dental Care and service, Highly recommend I have been a patient at [name] for approx 8 years, and thought I would drop a line to say how satisfied I am with the full service the practice provides. The staff are friendly, polite and professional and provide sufficient information at all times.
Good communication skills16Always great treatment, reception staff are also very good at explaining all options. Cannot recommend the team highly enough.
Technically competent10Excellent customer care Excellent service from a friendly knowledgeable team.
Patient centred9The dental care is excellent treating one with respect and discussing with you treatment options. I would particularly recommend the senior nurse who provides a very individualised care.
Efficient8Good Surgery I am a member of the health service and I have to say that everyone at the surgery is very helpful and friendly and the treatment I have received has been very efficient and effective in dealing with my concerns.
Hardworking5I don’t think the people who have made negative comments understand how difficult it can be for a GP practice to try and meet the demands of today’s patients, what you have here is a committed team of GPs, nurses and admin staff who are working hard daily to give patients their best service and care.
Clean facilities3I received wonderful care during my 6 weeks there and it was very clean too.
Good food2After my surgery was done the nurses took great care of me and the food was 1st rate.