Table 7

Reasons interpersonal skills were positively evaluated

Category Percentage of sample (%) Example of comment
Friendly and approachable41Some emergency Dentists treat people with indifference but not this one, lovely warm people, great atmosphere, many thanks.
Good communication with patients27The doctor I saw had an excellent manner. Answered all my questions. Wonderful service.
Listens to patients’ concerns11On the positive, the doctor has a great manner with their patients and takes time to listen to your story and symptoms.
Empathetic9They were brilliant and really cared; they had a fantastic bedside manner and is genuinely empathetic.
Patient centred7The doctors ’bedside manner’ is great. They take time to listen to concerns and talk through clearly and carefully the options to deal with my issues and problems.
Smiles3The nursing staff were very friendly and helpful, and with a very good attitude, always smiling which I imagine would go a long way to helping relieve any nerves some people may have.
Good sense of humour2Can’t fault the practice, courteous service good communication, all done with a relaxed manner and good humour.