Table 1

Example of indicator classification using the Donabedian model and patient-centred care domains.

Example of PCC thematic domainsDonabedian framework of quality11
1. Patient–provider communicationDevelopment of innovative e-health information technology to support and enhance patient–provider communicationListening and responding to patients’ concerns and expectations of careEffective and timely access to care and consultation length
  • PCC, patient-centred care.