Performance metrics for each patient group
| Preintervention, adaptive | Postintervention, adaptive | Preintervention, pooled | Postintervention, pooled | |
|---|---|---|---|---|
| Prop group A (%) | 51.65 | 60.22 | 51.71 | 60.30 |
| WAIT A (min) | 6.44 | 6.30 | 6.36 | 6.22 |
| DELAY A (min) | NA | NA | NA | NA |
| FT-ARR A (min) | 75.54 | 76.02 | 66.07 | 65.10 |
| FT-APPT A (min) | 48.91 | 50.16 | 39.50 | 39.25 |
| Prop group B (%) | 33.94 | 39.13 | 33.82 | 39.05 |
| WAIT B (min) | 41.40 | 31.96 | 27.71 | 28.31 |
| DELAY B (min) | 19.63 | 19.94 | 16.44 | 16.63 |
| FT-ARR B (min) | 77.78 | 77.98 | 75.59 | 75.55 |
| FT-APPT B (min) | 65.91 | 65.94 | 64.20 | 63.86 |
| Prop group C (%) | 14.40 | 0.65 | 14.47 | 0.65 |
| WAIT C (min) | 11.62 | 0.96 | 10.06 | 0.85 |
| DELAY C (min) | 11.62 | 0.96 | 10.06 | 0.85 |
| FT-ARR C (min) | 67.58 | 67.02 | 62.96 | 61.97 |
| FT-APPT C (min) | 76.68 | 67.77 | 72.13 | 62.71 |
DELAY A, average delay for all patients found to be in group A; FT-APPT A, average gap between appointment time and exit time for patients found to be in group A; FT-ARR A, average gap between arrival time and exit time for patients found to be in group A; NA, not applicable; Prop group A, proportion of patients found to be in group A; WAIT A, average waiting time for all patients found to be in group A.